- Customer Details
- Trade Discounts and Coupon Codes
- Product Description
- Pre-Order Items
- Self-Assembly Products
- Customer Order- Updates, Notifications, & Communication
- Returns and Refunds
The following information will be required when you place an online order:
1. Your Details
- Full name
- E-mail address
- Payment details (credit card details or Paypal details)
- Contact telephone number
- Billing address (where the debit/credit card is registered to)
- Shipping address
We pass on your telephone number and/or email address to our courier in case they need to contact you regarding delivery. If you would prefer us not to do this, please let us know before you place your order.
If payment is made using Paypal, we may use this email address, if different to the one you provided, to contact you regarding your order. We will only do this if the email address you provided when placing your order is invalid or we believe you are not receiving emails to the email address you provided.
We will take all reasonable care to keep your personal data and order details secure.
Every transaction must accept the Terms and Conditions in addition to the Delivery Terms and Conditions.
Customers must be over 18 to order from us.
We reserve the right to cancel your order at any time and to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.
Sometimes we cannot fulfil the order due to the following reasons:
- Authorization for your payment has been declined
- The product you ordered is out of stock
- Pricing and/or description is incorrect at the time of ordering
- Customers who cannot accept any criteria set out in our terms and conditions
All parcels are sent with an invoice inside, showing amount paid. Please contact us if you would prefer there not to be an invoice inside.
The Billing Address must be where the payment card is registered to. We allow transactions to go through and process your payment but if our finance team informs us that any details are not correct, for security reasons, we have the right to refund the balance, and ask the customer to make payment again with the correct address details. If the customer cannot give correct details, then we have the right to cancel the order.
Payment for all orders is at point of sale and not at point of dispatch. Prices are inclusive of VAT (where applicable) and are in Pound Sterling. The total cost of your order is the price of the products ordered plus delivery. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. Payments will only be authorised if the customer can confirm the card belongs to them. We have the right to contact you and check details and refuse to process the order if we are unhappy with the security of the payment given.
4. Trade Discount and Coupon Codes
For information on trade discounts, please contact us.
To use coupon codes, add the products you wish to purchase to the shopping basket. After you’ve selected the products, click on the Shopping Cart tab at the top of the page to take you to view the basket. When viewing the shopping basket, you will see a coupon code box, enter the code here. Then proceed to checkout.
5. Product Description
All prices are in USD. We try our best to ensure that all details, descriptions, photographs and prices of products on our website are accurate and kept up to date. On photographs, only the product in the description is for sale and not props or products in background.
6. Pre-Order Items
If the status, on the product description, states Pre-Order, this means the item is not currently in stock but we are expecting to get this item in again and you are able to place an order for this item so it is reserved for you. Your credit card will be charged for the full amount when you place your order. We do not always have a date for when the item is due back in stock but try our best to display an estimated date where possible. Please contact us and we can give more information about the particular product you are ordering. Sometimes we are reliant on the stock levels and the information given to us by our suppliers and therefore sometimes dates given can be subject to change. You can cancel your order at any time and receive a full refund.
8. Your Order – Updates, Notifications & Communication
When you order is placed you will get the following email notifications from OST:
- Confirmation of Order
- Order Shipped
In addition to the above notifications, you will also receive emails regarding your order, if for any reason we need to contact you or update you. If you ordered an item with a Pre-Order stock status, we will send any updates by email.
All communication is primarily done by email. This is so both ourselves and our customers have full written record of communication and so that customers can answer emails, if required, at a convenient time. We cannot be held responsible if the customer has received no communication when an incorrect email address is provided. If you have not received any emails from us, please check your spam/junk email folder before contacting us.
10. Returns and Refunds
ALLOW UP TO 14 DAYS FOR YOUR ACCOUNT TO BE REFUNDED AFTER WE HAVE RECEIVED THE RETURN ITEM/S.
We cannot be responsible for interest charges made by your credit card company while waiting for returns to be refunded to your card.