Any unopened/new OST product can be returned to OST for full refund upon written request.  Refund will be credited back to the card used for the transaction minus a 20% re-stocking fee for all returns unless otherwise agreed in writing.  Used or opened product refund/return to be approved on a conditional case by case basis.  For return authorizations, all request must be submitted to OST support via email at tyler@outboardst.com